We value authentic and local experiences and have environmental concerns in our DNA.


+351 938 949 019


Rua de Santa Marta, 37, 1150-293 Lisboa


  /  Privacy Policy

Privacy Policy

HGREENHEART acts in strict compliance with EU regulation 2016/679 (General Data Protection — GDPR) and applicable data protection legislation, in all personal data processing activities for which it is responsible.

HGREENHEART’s Privacy Policy aims to describe how we treat personal data of individuals who relate to HGREENHEART, as well as to inform the rights enjoyed by the holders of personal data.

1. Purpose of data processing

HGREENHEART is committed to only processing the personal data strictly necessary for each process, as presented below:

  • Reserve a room
  • Check-in and payment
  • Requests, complaints and/or disputes
  • Participation in HGREENHEART activities
  • Participation in programs or events
  • Newsletters subscription
  • Transmission of information from third parties: tour operators, travel agencies, etc.
  • Internet activities:
    • Connection with hgreenheart.com (IP address, cookies)
    • Online forms (online booking, questions)
  • Telephone, voice and message contacts

1.1. Data collected at reservation and check-in

  • Contact details (e.g. last name, first name, phone number, e-mail)
  • Personal information (e.g. date of birth, nationality, passport number, address)
  • Credit card number or other payment method information (for transaction and reservation purposes)
  • Your arrival and departure dates
  • Your preferences and interests (e.g. cultural and tourism interests)

1.2. Contact management

Personal information collected may include name, gender, phone and email address. It is intended solely to respond to the customer’s request made through a contact form available on the website or other contact means used by the customer.

Main reasons for contacts:

  • Room reservation and order management
  • Managing the stay
  • Confirm reservation on partner activities
  • Improve our service
  • Maintain contact during and after your stay
  • Compliance with local legislation (e.g. storage of accounting documents)

2. Sharing personal data

By legal imposition, we will forward your personal data to the Tax Authority. HGREENHEART does not share your personal data with other companies or brands for marketing purposes.

3. Personal data protection right

HGREENHEART has prepared several information security measures, including technological controls, as well as administrative, technical and procedural measures that ensure the protection of personal data, preventing its misuse, unauthorized access and disclosure, loss, alteration or unauthorized destruction.

Personal data will only be kept for the period strictly necessary to fulfill the objectives identified above, within the legal limits. After the deadline, HGREENHEART undertakes to destroy the personal data. As a general rule, we retain transaction data for a period of 10 years, this being the period defined by law.

The holder of personal data has the following data protection rights: right of access and information, right to rectification, right to request deletion of data (“right to be forgotten”), right to limitation of processing, right to data portability, right to object, right to withdraw your consent at any time, right to lodge a complaint with HGREENHEART or with the National Data Protection Commission, which is the competent supervisory authority in Portugal.

To exercise any of these rights, in accordance with the law, please make a request via the following email address: info@hgreenheart.com.

You will also be asked to provide proof of identity in order to ensure that personal data is only shared with the owner. You should be aware that in certain cases (e.g. fulfillment of the agreement, and legal and fiscal obligations) your request may not be met immediately.

HGREENHEART will examine your request, assessing its legitimacy and relevance, and undertakes to respond in a timely manner.

4. Website

This website should be used exclusively for your personal use. Its modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or non-commercial purposes are prohibited. All intellectual property rights to the website and its contents are owned by HGREENHEART, unless expressly stated otherwise. HGREENHEART, grants you only a limited, non-exclusive, non-transferable use, to view or print the contents for exclusively personal, non-commercial use.

4.1. Limitation of liability

HGREENHEART does not sponsor any of the websites to which there are links, nor any website that is linked to its website, and is not responsible for the content of those websites. The Internet is a worldwide computer network and any information sent or transmitted by you will necessarily be forwarded by third party computers. HGREENHEART is not responsible for failures in communication security and assumes no responsibility for the misuse of your information by third parties. You acknowledge that access and use of our website may be interrupted and that the website information may contain bugs, errors, technical failures, problems or other limitations and that access may be impossible at certain times. HGREENHEART is not responsible for any damages caused by the use of the website and in the full extent of the law, excludes any direct or indirect liability for the use of the website.

5. Privacy policy update

HGREENHEART may review and update this Privacy Policy. The use of the service constitutes acceptance of the terms of this Privacy Policy.

Last updated September 9, 2020

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